Product Warranty Terms
15-Day Full Coverage
- If your product stops working within 15 days of delivery, we'll provide a free product replacement
- Customer must return the defective product using our prepaid shipping label
- Once we receive the defective product, a replacement will be shipped within 2 business days
- Return shipping costs are covered by us
15 Days - 3 Months Limited Coverage
- For products that become defective between 15 days and 3 months from delivery
- Customer is responsible for return shipping costs
- We'll send a replacement unit once we receive the defective product
- Replacement shipping is covered by us
After 3 Months
- No warranty coverage applies after 3 months from delivery date
- No replacements or refunds will be provided
Important Notes:
- Warranty covers manufacturing defects and malfunctions only
- Warranty does not cover damage from misuse, accidents, or unauthorized modifications
- All warranty claims require proof of purchase
- Original product packaging is not required for warranty claims
To submit a warranty claim, please contact our customer service team at info@littlerobinhood.com with your order number and a brief description of the issue.