Refund Policy
Return Policy
We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we'll gladly accept returns within 15 days of purchase starting when you receive your item.
Return Requirements
- Items must be unused and in original condition with all tags attached
- Original receipt or proof of purchase is required
- All original packaging must be included
- Items must be free from wear, damage, or alterations
Return Process
- Contact our support@littlerobinhood.com to initiate your return
- Fill out the return form included with your purchase
- Package your item securely with all original materials
- Ship the item using a tracked shipping method
Refund Information
- Refunds will be issued to the original payment method
- Original shipping charges are non-refundable
- Processing time for refunds is 5-7 business days after we receive your return
- Return shipping costs are the responsibility of the customer unless the item is defective
Exceptions
The following items cannot be returned:
- Digital products and downloads
- Sale Items
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- We will cover return shipping costs
- A replacement will be shipped upon receipt of the damaged item
- Photos of damaged items are required
Online Purchases
- Gift Returns
- Items received as gifts can be exchanged or returned for store credit
- Gift receipt or order number is required
- Store credit will be issued at the current selling price
Right to Modify
We reserve the right to modify this return policy at any time. Any changes will be posted on our website and will apply to purchases made after the posting date.